To enable the SNCF to investigate your application please send a letter to:
Service relation clients SNCF
62 973 ARRAS Cedex 9
We hope this information will answer all your questions and that TGV-europe keeps your trust, wishing you a pleasant day.
After forming a complaint letter, and managing to send it through the labyrinth of a web page SNCF keeps, this is what I got as a response. One thing is that SNCF is so hopelessly stuck in the past that they do not even accept e-mail inquiries on the service level. Another thing is that they would rather have you send snail mail into the black hole they call their service department than forward your complaint to the right person. Somehow I sense that even if I should be able to get hold of the right department (eventually), my complaint would never be read, because it is not in the right language (which would be French, of course). Les resten av dette innlegget »